Terms & Conditions
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Terms of Booking
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Booking Process
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Rates, Cancellation & Non-Arrival Conditions
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Coronavirus Guidance & Restrictions
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During Your Stay
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Your Personal Details & Privacy
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Terms References & Further Information
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Outbooking
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Our Right To Cancellation
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Hotel Proprietors Act
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Coach Travel Packages
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Mobility Scooters
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Complaints procedure
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Cancellation Insurance
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Damage Deposit
Terms of Booking
By placing a booking with us (Reads Court Ltd, trading as The Blackpool Resort Family) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
By law, we must ask every guest or visitor to scan the NHS QR code using their NHS COVID-19 app or provide their name and contact details on arrival. This means it is a legal requirement for you to provide a name and contact details for every guest (not just the lead guest) on arrival. While we will provide the relevant QR codes and information, it is your responsibility to adhere to the Government’s Track and Trace programme on arrival and throughout your stay. Failure to do so may result in your contract with us being annulled.
In regard to changing Coronavirus restrictions and the Roadmap out of Lockdown, it is your responsibility to adhere to current restrictions in place and we have taken any booking in good faith that restrictions will be followed. Should we have concerns guidelines are not being followed, we reserve the right to end the stay with no refund / compensation due.
Booking Process
To place a booking with us the lead guest must be at least 18 years of age. Parties of younger people (under 18) will need to be cleared with Management prior to accepting any booking.
The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set out within. Only the lead guest and the booking party can use the property and its facilities: any third-party visitors are only allowed access with prior agreement from Management.
Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer. Any charges raised against us by our banks for handling dishonoured bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
At our discretion, Management will request a security deposit to secure the booking; this is normally required through a secure online payment link prior to arrival at the property and will be returned in full at the end of the stay, providing the property is left undamaged. It is our policy as a company not to take bookings for Stag or Hen Parties under any circumstances.
When making a booking, all guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Rates, Cancellation & Non-Arrival Conditions
Free & Easy Standard Cancellation Policy
Full booking balance is due 7 days prior of arrival.
If the booking is cancelled less than 7 days before arrival, then a charge equal to the full booking amount will be made.
If the booking is cancelled 7 or more days before arrival then, no charge will be made.
You may wish to consider taking out Holiday Cancellation Insurance.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Payment will be taken from the stored card on our system automatically 7 days before arrival.
If you wish to pay via a different card or method you must contact us prior to the 7 day cut off period.
Payment Plans can be arranged with prior agreement from Management to pay in instalments.
Please be advised that changes to guest names and details may incur a £50 admin charge.
Non Refundable Cancellation Policy
Full booking balance is due immediately.
If the booking is cancelled at any time before arrival, then a charge equal to the full booking amount will be made.
You may wish to consider taking out Holiday Cancellation Insurance.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Payment will be taken from the stored card on our system automatically when your booking comes through to us.
At your request, we will transfer your booking date to any time in the future. You must notify us and we must agree the transfer 7 days before your original arrival date. Future booking dates requested are subject to availability and must be to the value (or above) of the original reservation. Any price increase due to the amendment is payable immediately. If the new reservation cost is less than the original, there will no refund or credit.
As part of our understanding of the COVID-19 situation, in the event of travel restrictions imposed by the UK government, at our discretion we will offer to move your booking dates once, up to 12 months into the future from the date of your original stay. The one (1) free date amend offer will only apply in the event of travel being banned in the UK or your local area. A mandatory travel ban between areas, or a national or regional lockdown must be in place for the free date amend to apply. All future bookings are subject to availability. Please be aware that future dates requested may increase the price of your booking.
Please be advised that changes to guest names and details may incur a £50 admin charge.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Coronavirus
We require immediate notification if you or anyone staying with you or on a reservation you have booked is self-isolating or should be self-isolating in line with Government guidelines. In any circumstances, Blackpool Resort reserves the right to cancel any reservations, before or during your stay, if it is for the purpose of self-isolation.
When making a reservation at any of our accommodation, please ensure that you are complying with national as well as local government guidelines of the destination. This can include but is not limited to restrictions on maximum group sizes, mixing of households and the purpose of your stay.
During Your Stay
Check-in: Between 3pm and 9pm unless previously agreed.
Check-out: No later than 11am unless previously agreed.
Guests are expected to keep their apartments clean and avoid undue noise which might disturb others.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking out. We will offer to post lost items via recorded delivery at the cost of the property owner.
Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not allowed in any of the Blackpool Resort Family properties. Outdoor ashtrays and designated outdoor areas are provided where a property has access to a private garden or other outdoor area.
Pets & Service Dogs
We accept service dogs in all of our properties.
We accept well behaved dogs in select holiday homes, for the additional fee of £50.
We welcome you and your pet and hope you have a happy holiday with us. We want you and all of our other customers to enjoy your stay, so please note the following:
• Management must be notified of all pets staying in the property and the agreed rate paid for during the booking process
• Only one pet per apartment is allowed unless otherwise agreed by management
• Your pet must be on a leash when on the premises unless it is in your apartment
• When in your apartment, your pet must always be accompanied and should never be left unattended.
• Dogs are not permitted on beds and furniture. In any cases where there are stains on furniture caused by fluids - guests must pay for the cost to clean / replace.
• Thank you for duly informing us of any damage that your pet causes in the room or the common areas. Likewise, we remind you that these incidents will be your responsibility.
• We ask that you please monitor and control any behaviours that may be bothersome for other guests (such as barking) in order to ensure that everyone is able to relax.
• All pets must always be under adult supervision. The aim of these rules is to ensure that everyone can enjoy our facilities on their holidays. If they are not respected, management reserves the right to cancel service provision to the pet’s owners.
Blackpool Resort Hotel Pet Policy
To bring a pet or guide/assistance dog to the hotel, guests must inform the hotel in advance while making their reservation, and specify the breed and weight of their pet.
The hotel will allocate a room based on the occupancy requirements, and guests must ensure that their dog is not taken into any other hotel bedrooms besides the one assigned by the hotel.
The hotel accommodates dogs up to a maximum weight of 10kg, and charges £25.00 per dog per stay, except for guide/assistance dogs.
If the dog causes any stains or damages during the stay, the owner/guest must pay for the cost of repair or replacement of furniture.
Dogs are not permitted on hotel beds and furniture. In any cases where there are stains on furniture caused by fluids - guests must pay for the cost to clean / replace.
To avoid disturbing other guests staying at the hotel, owners/guests must control any noise made by their dog.
The hotel reserves the right to review its accommodation policy if operational issues arise. Dogs must not be left alone in any room at any time, and must be well-trained.
Staff are not authorized to care for dogs, such as feeding or walking. In public areas, dogs must be kept on a leash, and are not allowed in any food or beverage areas, except for guide/assistance dogs.
Guests are responsible for immediately cleaning up any deposits left by their dog. Working guide/hearing dogs are welcome, and no charges are applicable for them.
Parking
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Access Guides
We have provided accessibility guides and access statements here, which you can download or read online.
Reads Court Holiday Apartments:
https://www.accessibilityguides.org/content/reads-court-holiday-apartments
Heritage House Holiday Apartments:
https://www.accessibilityguides.org/content/heritage-house-apartments
Raikes Parade Traditional Victorian Holiday Home:
https://www.accessibilityguides.org/content/raikes-parade-traditional-victorian-holiday-home
The Bromley Central Holiday home:
https://www.accessibilityguides.org/content/bromley-central-holiday-home
Kings Court Aparthotel:
https://www.accessibilityguides.org/content/kings-court-aparthotel
Palatine House:
https://www.accessibilityguides.org/content/palatine-house-holiday-home
Regent House:
https://www.accessibilityguides.org/content/regent-house-holiday-home
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us. For British, Irish or Commonwealth guests, we need to collect and store: full names of guests and their nationalities. For non-British, Irish or Commonwealth guests, we need to collect and store: full names of guests, nationalities of guests, passport number and place of issue (or other document which shows identity and nationality) and details of their next destination (including the address, if known) on or before departure. Diplomats, their family and staff do not have to register. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here: https://www.blackpoolresort.co.uk/downloads/privacy-policy.pdf
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Terms References & Further Information
You may find the following links useful to further understand our booking terms and conditions, including information about your personal data privacy and data protection.
Out Bookings
In the event that no room is available, we will endeavour to find suitable alternative accommodation of an equal or better standard holding the Guest's guaranteed booking.
We may sometimes due to issues beyond our control be required to switch your booking from the accommodation you originally booked to one of our other nearby accommodation options.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
HOTEL PROPRIETORS ACT 1956
Loss of or Damage to Guests' Property
Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest's property even though it was not due to any fault of the proprietor or staff of the hotel.
This liability however-
(a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;
(b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
(c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.
This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.
Coach Travel Holiday Packages Terms and conditions
Transport is provided and arranged by Blackpool Resort using a third party operator. For Terms and Conditions of travel please refer to:
https://www.breaks2go.co.uk/about/terms-and-conditions
https://uk.megabus.com/conditions
https://www.nationalexpress.com/en/help/terms-conditions
Please refer to your confirmation of booking for details of your coach operator.
Blackpool Resort will not be liable for loss of ticket, changes of service, delays, cancellations of travel and disruptions of service.
If due to unforeseen circumstances or force majeure the third party transport provider is unable to fulfill their service, Blackpool Resort will provide a full refund of your holiday within 7 working days.
Blackpool Resort will not be liable for any other losses, or provide compensation for any inconvenience caused.
Blackpool Resort strongly advises purchasing your own independent travel insurance to cover you in the event of illness or loss.
Coach travel from Scotland is provided by Breaks2Go.
Please refer to your confirmation of coach travel booking for details of carriage, pickup times and location confirmation.
Please note, the coach drop off point in Blackpool will be Albert Road so a short walk is required to your accommodation. This will also be the standard collection point on the day of departure.
Breaks2Go terms and conditions can be found here: https://www.breaks2go.co.uk/about/terms-and-conditions
Blackpool Resort Mobility Scooter Policy:
Blackpool Resort can accommodate storage and charging facilities for mobility scooters in most of our properties. However, please note that scooter storage is subject to availability, and we cannot guarantee space for all scooters. Please notify us immediately on booking if you plan on bringing a mobility scooter with you during your stay.
To ensure that we can accommodate as many guests as possible, we kindly request that mobility scooters be of standard size, measuring no more than the following:
Overall Length: 37"
Overall Width of Base: 19.67"
Seat-to-Ground Height Range: 18.5" to 21.5”
Seat Dimensions: 17" x 14.5”
If your mobility scooter is larger than these dimensions, we regret that we may not be able to store it in our facilities.
Please be advised that any mobility scooter brought, is left and charged at the owner's risk. Blackpool Resort will not be responsible for any damage or loss that may occur while the scooter is on our premises.
BLACKPOOL RESORT HOTEL
Regretfully, the Blackpool Resort Hotel does not have an elevator, and room access on the higher floors may be limited so therefore all mobility scooters and wheelchairs must be stored on the ground level and not be taken up to rooms. We also advise that babies pushchairs be left in the lobby area, please speak with a member of the team who will advise the best location. It is imperative any scooter, wheelchair or push chair is parked correctly due to fire risk – enabling ease of reaching fire exits.
SELF CATERING APARTMENTS
If you are staying in one of our self catering apartments – please contact a member of the team immediately should you wish to store a mobility scooter / wheelchair onsite. Space and storage maybe limited in some of our properties so the team will advise on the best location to store / charge. Please note, it may not be possible to store scooters in all of our properties and storage and charging facilities maybe in the Blackpool Resort No.1 Bar on Reads Avenue.
Should you require hire of a mobility scooter or wheelchair during your stay, please contact our team who will be happy to assist with providing a number for a local hire company.
Thank you for your cooperation in following our mobility scooter policy. If you have any questions or concerns, please do not hesitate to contact us for assistance.
Complaints Procedure
At Blackpool Resort, we strive to provide the best possible experience for our guests. We value your feedback and take all complaints seriously. To ensure your complaint is handled efficiently and effectively, It’s always best to raise issues as soon as possible whilst with us to enable the team to rectify and ensure your stay is the best it can be, however if you have returned home and would prefer to raise a formal complaint for acknowledgement by management we have established the following complaints procedure:
Written Complaints:
All complaints should be made in writing to:
Email: hello@blackpoolresort.co.uk
Complaints by Letter:
Alternatively, complaints can be made by letter addressed to:
Blackpool Resort
1 Reads Avenue
Blackpool, FY1 4BW
Attention: Management
Complaint Acknowledgement:
Once we receive your complaint, we will acknowledge receipt within two working days. Please ensure you provide your contact information and any relevant details regarding your complaint.
Complaint Investigation:
Our management team will thoroughly investigate your complaint, taking into account all the necessary information and any supporting evidence you may have provided. We aim to complete the investigation within 14 days of receiving your complaint.
Resolution and Response:
After completing the investigation, we will provide a written response to your complaint. Our response will outline the findings, any actions taken, and any resolutions or compensatory measures we propose.
Privacy and Confidentiality:
We understand the sensitivity of personal information and will handle your complaint with strict confidentiality. We will only share details relevant to the investigation and resolution process.
Please note that while we aim to resolve complaints within 14 days, more complex issues may require additional time. We appreciate your patience and understanding during the complaint handling process.
At Blackpool Resort, we value your feedback and are committed to continuously improving our services. Your complaints play an essential role in helping us identify areas for enhancement and ensure a better experience for all our guests.
Cancellation Insurance Policy
We strongly recommend that all customers have adequate insurance cover to protect their holiday payments in the event of illness or unforeseen circumstances. Failure to take out adequate cover could result in the loss of a significant amount of monies paid.
In-House Cancellation Insurance Coverage:
Our in-house cancellation insurance protects your holiday payment in the unfortunate event of you needing to cancel your holiday due to illness or unforeseen circumstances.
Cost: £10 per adult per reservation.
Conditions for Change of Date:
Inform us no later than 24 hours before your arrival date.
We will change your dates to a later date or arrange an alternate holiday within 12 months of your arrival date (subject to availability).
Any additional costs due to the change are payable by you.
Cancellation insurance allows you to change the date of your holiday once with no administration fee within 1 year of your original arrival date.
If you wish to change these dates again, an admin fee of £10 will be applied.
Insurance can be added to your booking at any time of booking or up to 90 days prior to your arrival date.
Cancellation Policy if Insurance Not Taken:
Non-refundable bookings no refund is given
Standard Rate booking free cancellation 7 days before arrival. Less than 7 days before arrival the full reservation booking will be taken.
Damage Deposit
Please take a moment to review our Damage Deposit Policy outlined below. Should you have any inquiries regarding deposits, feel free to get in touch with us.
When booking with us, you agree to adhere to the terms of our damage deposit policy.
A damage deposit of £100 or £200 for larger properties) will typically be charged and securely held upon booking a property. This deposit serves to cover any expenses related to excessive cleaning, damages, missing items during your stay, or any loss of income incurred if we must temporarily close a property for repairs, maintenance, or cleaning due to your stay.
Please note that additional charges may apply if the costs for excessive cleaning, damages, or missing items exceed the deposit amount. We aim to provide photographic evidence, estimates, and invoices for any work undertaken as needed.
While charges are seldom necessary, it's important to maintain a standard of cleanliness and care expected of all guests. Guests are responsible for any expenses associated with repairing, replacing, or cleaning beyond standard requirements, including costs resulting from smoking in designated non-smoking properties, which may involve cleaning curtains, carpets, upholstery, and loss of income due to property closure for airing and additional cleaning.
Smoking inside any of our properties is strictly prohibited to avoid additional charges.
Upon checkout, the property will be inspected, and any charges for damages, missing items, or excessive cleaning will be communicated to the guest. Please report any breakages promptly to allow for replacement items to be sourced before checkout. If the property becomes un sellable due to unreported missing items, additional charges may apply for the period it remains unavailable. We also reserve the right to impose additional charges if relocation of the next guest is necessary due to property conditions, including damages, excessive cleaning, smoking, or missing items.
We aim to refund all deposits (where applicable) within 5 working days of checkout. The method of refund depends on the original payment method. Deposits paid via BACs (online banking) from a UK bank account will be refunded via BACs to the same UK bank account. Deposits paid by debit or credit card will be refunded to the original card. Refunds to cards other than the one used for the original payment are not feasible.
In the event of damage deposit deductions, we will inform you of the charges and refund or invoice any difference accordingly. Evidence of damages, such as photographs or reports from our staff, will be provided upon request.