2021 Terms & Conditions

17th of December, 2020

Terms and Conditions of Booking

In this document:

  • Terms of Booking
  • Booking Process
  • Rates, Cancellation & Non-Arrival Conditions
  • Coronavirus Guidance & Restrictions
  • During Your Stay
  • Your Personal Details & Privacy
  • Terms References & Further Information
  • Our Right To Cancellation


Terms of Booking

By placing a booking with us (Reads Court Ltd, trading as The Blackpool Resort Family) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

By law, we must ask every guest or visitor to scan the NHS QR code using their NHS COVID-19 app or provide their name and contact details on arrival. This means it is a legal requirement for you to provide a name and contact details for every guest (not just the lead guest) on arrival. While we will provide the relevant QR codes and information, it is your responsibility to adhere to the Government’s Track and Trace programme on arrival and throughout your stay. Failure to do so may result in your contract with us being annulled.

In regard to changing Coronavirus restrictions and the Roadmap out of Lockdown, it is your responsibility to adhere to current restrictions in place and we have taken any booking in good faith that restrictions will be followed. Should we have concerns guidelines are not being followed, we reserve the right to end the stay with no refund / compensation due. 


Booking Process

To place a booking with us the lead guest must be at least 18 years of age. Parties of younger people (under 18) will need to be cleared with Management prior to accepting any booking.

The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set out within. Only the lead guest and the booking party can use the property and its facilities: any third-party visitors are only allowed access with prior agreement from Management.

Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer. Any charges raised against us by our banks for handling dishonoured bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

At our discretion, Management will request a security deposit to secure the booking; this is normally required through a secure online payment link prior to arrival at the property and will be returned in full at the end of the stay, providing the property is left undamaged. It is our policy as a company not to take bookings for Stag or Hen Parties under any circumstances.

When making a booking, all guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.


Rates, Cancellation & Non-Arrival Conditions

Free & Easy Standard Cancellation Policy
Full booking balance is due 7 days prior of arrival.
If the booking is cancelled less than 7 days before arrival, then a charge equal to the full booking amount will be made.
If the booking is cancelled 7 or more days before arrival then, no charge will be made.
You may wish to consider taking out Holiday Cancellation Insurance.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Payment will be taken from the stored card on our system automatically 7 days before arrival.
If you wish to pay via a different card or method you must contact us prior to the 7 day cut off period.
Payment Plans can be arranged with prior agreement from Management to pay in instalments.
Please be advised that changes to guest names and details may incur a £50 admin charge.

Non Refundable Cancellation Policy
Full booking balance is due immediately.
If the booking is cancelled at any time before arrival, then a charge equal to the full booking amount will be made.
You may wish to consider taking out Holiday Cancellation Insurance.

In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Payment will be taken from the stored card on our system automatically when your booking comes through to us.

At your request, we will transfer your booking date to any time in the future. You must notify us and we must agree the transfer 7 days before your original arrival date. Future booking dates requested are subject to availability and must be to the value (or above) of the original reservation. Any price increase due to the amendment is payable immediately. If the new reservation cost is less than the original, there will no refund or credit.

As part of our understanding of the COVID-19 situation, in the event of travel restrictions imposed by the UK government, at our discretion we will offer to move your booking dates once, up to 12 months into the future from the date of your original stay. The one (1) free date amend offer will only apply in the event of travel being banned in the UK or your local area. A mandatory travel ban between areas, or a national or regional lockdown must be in place for the free date amend to apply. All future bookings are subject to availability. Please be aware that future dates requested may increase the price of your booking.

Please be advised that changes to guest names and details may incur a £50 admin charge.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.


Coronavirus Guidance & Restrictions

The following Coronavirus guidance and restrictions are in place at this accommodation, in accordance with the current national and local Government guidance. You can read more about current advice and guidance for accommodation providers on the Gov.uk website here. You can also read the latest on Coronavirus from the Government here.

  1. Any guest should not attempt to travel to us if they have a temperature, feel unwell or display any other Covid-19 related symptoms such as a high temperature, a new, continuous cough and a loss or change to your sense of smell or taste. Please contact us to discuss your booking in this instance.
  2. If you or a member of your party display signs of the Covid-19 virus whilst staying you must inform us immediately and self-isolate to minimise any risk of transmission, and request a test. If you test positive for Covid-19, you should return home if you reasonably can using private transport, but only drive yourself if you can do so safely. If you cannot reasonably return home [for example because you are not well enough to travel or do not have the means to arrange transport], your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus Covid-19 infection. Once the guest [and if appropriate their family] has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing. In that unlikely event, it will be your responsibility to cover all costs of extending your stay with us.
  3. We ask that guests follow all government advice with regards to frequent handwashing and all preventative measures that we and the government have put in place. Anyone ignoring the procedures outlined above will be putting others at risk and will be asked to leave without a refund for the remaining days of their stay.
  4. We also ask that guests follow all government advice with regards to travelling and staying overnight in the Tiered system, following both the advice from the guests’ home location and the advice for the location of the property booked.
  5. We have developed a comprehensive programme of cleaning and social distancing measures to keep guests safe and well during the pandemic. You can read more about COVID-Secure Plus from Blackpool Resort Family here: https://www.blackpoolresort.co.uk/covid-secure-blackpool-holiday.php
    We ask all guests to read the information provided in your apartment, and follow any requests therein.
  6. By booking with us you confirm and agree that you are following all government advice, laws and regulations with regards to COVID19. Anyone breaking the law will be asked to leave without a refund for the remaining days of their stay.
  7. You may wish to consider taking out specific insurance.


During Your Stay

Check-in: Between 3pm and 9pm unless previously agreed.

Check-out: No later than 11am unless previously agreed.

Guests are expected to keep their apartments clean and avoid undue noise which might disturb others.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking out. We will offer to post lost items via recorded delivery at the cost of the property owner.


Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not allowed in any of the Blackpool Resort Family properties. Outdoor ashtrays and designated outdoor areas are provided where a property has access to a private garden or other outdoor area.

Pets & Service Dogs

We do not accept pets throughout the apartments, except for service dogs.
We accept well behaved dogs in our holiday homes, for the additional fee of £50.


Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Access Guides

We have provided accessibility guides and access statements here, which you can download or read online.

Reads Court Holiday Apartments:

Heritage House Holiday Apartments:

Raikes Parade Traditional Victorian Holiday Home:

The Bromley Central Holiday home:

Kings Court Aparthotel:

Palatine House:

Regent House:


Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us. For British, Irish or Commonwealth guests, we need to collect and store: full names of guests and their nationalities. For non-British, Irish or Commonwealth guests, we need to collect and store: full names of guests, nationalities of guests, passport number and place of issue (or other document which shows identity and nationality) and details of their next destination (including the address, if known) on or before departure. Diplomats, their family and staff do not have to register. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here: https://www.blackpoolresort.co.uk/downloads/privacy-policy.pdf

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.


Terms References & Further Information

You may find the following links useful to further understand our booking terms and conditions, including information about your personal data privacy and data protection.

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

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